CLEARER CONVERSATIONS FOR BETTER CX
Accent Harmonization & Bidirectional Noise Cancellation
Deliver faster, frictionless customer support in real time with iQor’s AI-powered technology. Our solutions enhance voice clarity, eliminate background noise, and ensure better telephony and connectivity for all customers and agents.
OVERVIEW
Goodbye Misunderstandings
Miscommunication in customer support leads to costly consequences. When accents or background noise interfere with conversations, it can result in frustrated customers, repeat interactions, longer average handle times, increased escalations, and stressed agents who feel less confident.
iQor’s real-time Accent Harmonization and Bidirectional Noise Cancellation solutions address these issues head-on — enhancing agent performance, improving retention, and driving better KPIs.
Accent Harmonization is currently available in India and the Philippines, helping highly skilled agents connect more clearly with customers regardless of where they live.
Bidirectional Noise Cancellation is available globally free of charge and supports a wide variety of telephony systems, devices, and operating environments, making clear communication possible no matter where or how support is delivered.
No Noise, No Added Cost
iQor’s Bidirectional Noise Cancellation technology is available globally and provided to all our clients free of charge. It’s one more way we put innovation to work for your CXBPO operations.
HOW WE DO IT
Clarity That Works Both Ways
Our solution runs locally on devices and becomes the agent’s new microphone, using real-time AI to optimize speech clarity without sending data to the cloud. Our bidirectional noise cancellation technology further enhances agent and customer voices in real time.
Total noise elimination
from both ends of the call for distraction-free conversations
Speech enhancement
that transforms flat audio into clear, full-spectrum sound
Dynamic quiet
that adapts to changing environments without losing voice clarity
Natural sound
that maintains authentic vocal tone and conversational flow
Real ambience
for a natural listening experience — never sterile silence
On-device processing
for superior performance and security with no added latency
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HOW IT WORKS
Technology that runs securely on local devices in real time — no cloud storage or recording.
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SECURITY
Seamless & Secure
OUTCOMES
Proven Results That Drive Performance
Outcomes reported by users of this technology.
40%
reduction in agent turnover
15-25%
higher CSAT scores
15-20%
lower AHT
Faster
speed to proficiency
Improved
transcription and voice analytics accuracy
10%
expansion in talent pool by reducing accent barriers
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DIFFERENTIATORS
AI-Driven Clarity Meets CXBPO Excellence
Ready to Reduce Friction and Unlock Customer Satisfaction?
Experience the impact of better connectivity. Discover how Accent Harmonization and Bidirectional Noise Cancellation can elevate your customer interactions.